Level 3 Information Communication Technician

Information Communication Technicians, play a crucial role in organisations of all sizes and sectors, they bring invaluable expertise in maintaining the optimal performance and efficiency of computer and communication systems.

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Level 3

Subject area


Course type


Course length

2 Years

What is a Information Communication Technician?

Information Communication Technicians are responsible for maintaining the optimal performance and efficiency of computer and communication systems within scientific and technical organisations. If you’re inquisitive and a self-starter an Information Communication Technician could be just the role for you. 

As an Information Communication Technician you will deliver and support an organisation’s information systems needs. You’ll build and manage systems/components in virtualised computing environments all while hitting important deadlines. And you’ll support internal and external customers, troubleshooting technical and application issues, escalating problems as needed.  

An apprenticeship on the Information Communication Technician programme is a step towards more senior IT roles.

What will I learn?

This programme will enable existing team members or new recruits to develop the knowledge, skills and behaviours needed to fulfil this vital role.

You’ll develop a deep understanding of the hardware and software your company relies on. You’ll learn to interpret and prioritise customer requirements, apply tools for fault finding and rectification, install basic software upgrades, provide remote support, maintain a safe working environment, and escalate non-routine problems. You’ll learn to mange a challenging workload, complete relevant documentation, develop effective working relationships, and operate safely and securely.

You’ll also learn the importance of being professional, ethical, and self-motivated. You’ll become an expert communicator to a wide range of stakeholders.

What next?

The Information Communication Technician programme provides apprentices with a wealth of transferable skills. Successful apprentices can often find themselves fast-tracked into more senior roles or becoming team leaders. 

This apprenticeship allows you to enter the register of IT Technicians. This is a huge boost for aspiring technicians and a great first step for a career in technology.

Course modules

Module 1
Your Company

You'll learn about IT related legislation, like GDPR. You'll also explore your role in your organisation as well as culture and ethos.

Module 2
Hardware and Helpdesk

Here you'll start your journey into the technical aspects of IT, learning about PC components and assembly, as well as demonstrate an understanding of your helpdesk environment.

Module 3
Preventive Maintenance

You'll learn how to perform regular maintenance of equipment and assets to keep them running, preventing unplanned downtime from unexpected equipment failure. You'll also look at troubleshooting on laptops and other devices.

Module 4
Understanding Networks

You'll cover a range of security concepts before starting to understand and demonstrate how physical, logical and virtual networks are configured.

Module 5
Windows OS

Here you'll learn about installing, configuring and troubleshooting Windows before completing a troubleshooting project.

Module 6
Other Operating Systems

You'll become knowledgeable in various other Operating Systems, including MacOS and Linux, and will be able to complete an OS installation.

Module 7
Continuous Professional Development

You'll learn how you can support your own development. You'll learn how this can be implemented within a workplace and how to manage your own performance.

Module 8
End Point Assesment

In the final three months, you'll prepare and undertake an end-point assessment.

Hear from current apprentices

"With all the knowledge I have gained through Tiro and KEVICC, I believe that I can take on any challenges I face. "

Patrisia Hincheva Laboratory Technician Apprentice - King Edward VI Community College

What makes this programme great?

Here are a few reasons why our programmes are unique

  • Expert Tutors – our training team has real-world Science and Technology experience, academic qualifications up to PhD level, and a wealth of teaching expertise.
  • Science and Technology through and through – our employers work on everything from earthworks to networks, and from cancerous cells to concrete.
  • Flexible – our learning programmes are built with employers, for employers. They’re modularised and flexible, to develop the knowledge, skills and behaviours you need. And all the training is delivered through a flexible mix of online and on-site training.
  • Apprentices you need, when you need them – we understand businesses resourcing needs won’t stick to anyone else’s schedule. We don’t work to arbitary start dates around the academic calendar or tax years. We’ll find and start your apprentices on programme whenever you need them.

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Contact us for more information about this course

Interested and have more questions? Get in touch with one of Tiro’s Experts who’ll take time to listen and understand what you’re looking for, answering all your questions and seeking to find the right solution just for you!

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