Level 3 Information Communication Technician

Information Communication Technicians, play a crucial role in organisations of all sizes and sectors, they bring invaluable expertise in maintaining the optimal performance and efficiency of computer and communication systems.

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Qualification

Level 3

Subject area

Technology

Course type

Apprenticeship

Course length

12 -15 months

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What is a Information Communication Technician?

Information Communication Technicians are responsible for maintaining the optimal performance and efficiency of computer and communication systems within scientific and technical organisations. If you’re inquisitive and a self-starter an Information Communication Technician could be just the role for you.

As an Information Communication Technician you will deliver and support an organisation’s information systems needs. You’ll build and manage systems/components in virtualised computing environments all while hitting important deadlines. And you’ll support internal and external customers, troubleshooting technical and application issues, escalating problems as needed.

An apprenticeship on the Information Communication Technician programme is a step towards more senior IT roles.

What will I learn?

This programme will enable existing team members or new recruits to develop the knowledge, skills and behaviours needed to fulfil this vital role.

You’ll develop a deep understanding of the hardware and software your company relies on. You’ll learn to interpret and prioritise customer requirements, apply tools for fault finding and rectification, install basic software upgrades, provide remote support, maintain a safe working environment, and escalate non-routine problems. You’ll learn to mange a challenging workload, complete relevant documentation, develop effective working relationships, and operate safely and securely.

You’ll also learn the importance of being professional, ethical, and self-motivated. You’ll become an expert communicator to a wide range of stakeholders.

What next?

The Information Communication Technician programme provides apprentices with a wealth of transferable skills. Successful apprentices can often find themselves fast-tracked into more senior roles or becoming team leaders.

This apprenticeship allows you to enter the register of IT Technicians. This is a huge boost for aspiring technicians and a great first step for a career in technology.

Entry requirements

Grade C/4 in Maths and English ideal, but not essential

Delivery and Assessment

Our programmes are delivered through blended learning, a flexible approach which suits the varied contexts of our learners and employers. Apprentices benefit from both online and in-person input with the support of our Practice Tutors and Module Tutors. In the final three months of the programme you’ll prepare and undertake an End Point Assessment.

Progression

Higher level apprenticeship.

Career Opportunities

Senior ICT Technician
Management Positions

Typical job roles

First and Second Line Support
Cloud Technician
Communications Technician
Cyber Security Technician
Help Desk Support
IT Field Technician
IT Support Analyst
Network Technician
Telecommunications Technician

Course modules

Module Breakdown

Module 1

Professional Development and Study Skills

Your apprentice will develop their workplace behaviours and learn about reflective practice, a key part of their apprenticeship from day 1.

Module 2

Helpdesk Operations

Here you'll start your journey into the technical aspects of IT, learning about PC components and assembly, as well as demonstrate an understanding of your helpdesk environment.

Module 3

Troubleshooting

You'll build on your experience so far by learning more about the methods, information and resources available to help you troubleshoot issues. You'll also further develop your technical knowledge as you cover Networking fundamentals.

Module 4

Installations, Upgrades and Maintenance

You'll learn about key process, security and health and safety aspect when performing hardware and software installations and upgrades. You'll also learn about different types of maintenance and how we track and dispose of hardware assets.

Module 5

Networking

Here you'll build on your basic Networking knowledge and learn about concepts such as Virtualisation, Cloud Computing and how to securely access and manage networks.

Module 6

Tools and Scripting

As you near the end of your program, you will learn about how tools and scripting can make you more efficient at work, as well understanding the processes around Disaster Recovery and Test Planning.

Module 7

EPA Preparation

During this module we will do final preparations towards your End Point Assessment, and book in your assessment date with the End Point Assessment Organisation

Hear from current apprentices

"I started as an apprentice at St Richards in September 2021. I really enjoyed the learning on the job and the online learning of the course content. The school was really supportive and was very flexible with how I completed my apprenticeship. I completed my apprenticeship in Jan 2023 and was supported the whole way through by the mentor from the school and the tutor from Tiro. Once I finished my apprenticeship, I had the opportunity to progress to senior science technician. I have learnt so much in just a short time and have really enjoyed it and all the opportunities that have arisen during this time."

Emily Barr Level 3 Laboratory Technician - St Richards Catholic College

"The main surprise from this apprenticeship is that I learned practical and transferable skills that I did not learn from university, that can be transferred into other workplaces."

Liam Boyes Materials Technician Apprentice - Aggregate Industries

"I struggled a lot early on in my apprenticeship and to be honest at one point I did honestly think I wasn’t going to be able to finish it. Looking back now that would have been a huge mistake! During my apprenticeship I was always made to feel equal with others and shared equal responsibility, often working independently on site and in the lab carrying out UKAS Accredited tests. "

Jack Hodson Materials Technician Apprentice - Balfour Beatty Vinci

"With all the knowledge I have gained through Tiro and KEVICC, I believe that I can take on any challenges I face. "

Patrisia Hincheva Laboratory Technician Apprentice - King Edward VI Community College

"The Level 3 program has taught me how to balance work on top of education, and I now feel confident to study at Degree level. The experience I have gained at Waters has made me grow as a professional. Without all of this I would not be able to take the next step into a Level 6 apprenticeship. "

Alexandra Lee Laboratory Technician Apprentice - Waters Corporation

"An apprenticeship has benefited me in many ways it has given me an insight on the industry I am in and it has made my confidence grow and grow. It’s also has given me experience and knowledge in the workplace."

Zeeshan Palmer Business Administration Apprentice at Harris City Academy Crystal Palace

"The whole experience taught me some valuable life lessons, and it’s given me a career with huge responsibilities. I have really matured thanks to the phenomenal support I’ve had from the company to progress my career"

Jerry Nickle Apprentice

Tilly Jackson Apprentice

Alice Field Apprentice

"I love the event organisation part of my role, so I’m keen to specialise in events after my apprenticeship"

Lucy Gardener Apprentice

Dan Gardener Materials Technician Apprentice - Balfour Beatty

"I love being an apprentice as I can learn and earn. For example, learning helps me understand how things are operated in a business and it helps me to understand what needs to be done in a business. I also love being an apprentice because it develops me as a person and makes me grow in the industry I am in."

Zeeshan Palmer Business Administration Apprentice at Harris City Academy Crystal Palace.

What makes this programme great?

Here are a few reasons why our programmes are unique

Expert Tutors – our training team has real-world Science and Technology experience, academic qualifications up to PhD level, and a wealth of teaching expertise.
Science and Technology through and through – our employers work on everything from earthworks to networks, and from cancerous cells to concrete.
Flexible – our learning programmes are built with employers, for employers. They’re modularised and flexible, to develop the knowledge, skills and behaviours you need. And all the training is delivered through a flexible mix of online and on-site training.
Apprentices you need, when you need them – we understand businesses resourcing needs won’t stick to anyone else’s schedule. We don’t work to arbitary start dates around the academic calendar or tax years. We’ll find and start your apprentices on programme whenever you need them.

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Contact us for more information about this course

Interested and have more questions? Get in touch with one of Tiro’s Experts who’ll take time to listen and understand what you’re looking for, answering all your questions and seeking to find the right solution just for you!

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