Level 3 Infrastructure Technician

What is an Infrastructure Technician?

An apprenticeship on the Infrastructure Technician programme can lead to careers across many industries. It’s a vital role, ensuring that your users have the technology they need at their fingertips.  

While you complete your apprenticeship you could be working in roles such as Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, or Network Technician. You’ll work with internal staff, external customers, or both, to set up systems, provide technical support, and keep them working productively and securely.

What will I learn?

The programme will help you to develop the knowledge, skills and behaviours you need to perform this role brilliantly for your employer. You’ll cover modules in Networking, Cloud Services, Coding, Mobile Operating Systems, and Business Processes. 

You’ll become an expert in using technology tools to diagnose and solve problems.  

The programme is ideal for both existing staff and new recruits. It takes 12-15 months to complete.

What next?

Once you’ve qualified, you can apply to enter the register of IT Technicians by showing you’ve achieved level 3 on the Skills Framework for the Information Age (SFIA).  

Completing this apprenticeship can lead to a wide range of job opportunities within IT. Successful apprentices can often find themselves fast-tracked into senior IT roles. 

Many people decide to progress to a higher level apprenticeship, such as Level 4 Network Engineer and the degree-level Digital Technology and Solutions Professional (Level 6).