IT Support Advisor Apprentice (Level 3)

Open GI

West Midlands, WR4 9SR

Working for Open GI
Open GI are a leading technology provider supporting the general insurance market. As a software partner, they have a strong reputation for reliable, robust platforms. The Group employs over 500 people with additional offices located throughout the UK and Europe in Dublin, London, Winchester, Milton Keynes, Skopje, and Krakow, so there’s no limit to what you can achieve if you work for them.

They strive to get the best out of everyone, placing focus on continuous learning and development and pride themselves on having a supportive and positive work environment built on strong company ethics, respect, professionalism, and equality. Open GI is looking for someone that acts out their values in their actions, decisions, conversations, and processes so that they may inspire positivity and, ultimately, excellent performance.

The Package

At Tiro, we make great things happen for people. And that starts with you. In this role you’ll receive:
• Starting salary of £12,000
• 25 days annual leave plus bank holidays, with the ability to purchase additional holiday
• Workings hours are 37.5 hours per week - flexible start, finish, and lunch times
• Hybrid working
• Life Assurance
• Cycle to Work Scheme
• Pension Scheme
• Perkbox – an exclusive platform offering a wide range of discounts and benefits
• Health & Wellbeing Programs
• Regular training and CPD opportunities

Our people at Open GI are adventurous, creative, and inspiring but, most of all, they are a great bunch to work with!
What it’s like working in this role

In this role you’ll provide dedicated technical support to internal & external customers as directed by your mentor. You’ll embrace delivering a wide variety of tasks, with a focus of this role being the delivery of quality technical excellence.

Working a mix of remote & office based, you’ll work as part of a collaborative and team-focused environment, to maintain, update, and repair computer systems, networks, and other types of technology, whilst providing quality support to internal & external customers.

Daily tasks might include:
• Troubleshooting hardware and software issues using remote diagnostic tools when necessary
• Providing technical support via telephone to internal & external customers
• Accurate note taking using document systems so others can provide ongoing support

Sounds too good to be true? Read first-hand from Kierra who is currently enrolled in an apprenticeship with Open GI in a different department

"It’s going really well! I’m loving how hands on it is. I love that I am now able to confidently take a laptop apart and change bits to make it work again. I also love server builds and cloning servers. But the fact that I can fix my own laptop when it breaks is just awesome!"

"I feel so confident. I have already learned lots! I have already closed 183 tickets in 6 weeks of starting. I'm also helping with the changes to our department and working with management to help get productivity levels higher."



No experience is necessary, but we do ask that you have the ability to think logically, excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.


It’s about enthusiasm, not school results. In our experience the most successful apprentices are those who have drive to find out more about the sector, can be up front about what they do and don’t already know, are considerate, self-reflective and impatient to learn the job role!

Skills and characteristics

Do you like solving puzzles? We’re looking for someone who relishes in solving problems whilst delivering exceptional customer service. Communication is key so we need someone who loves to collaborate with others, challenge others, but also accept being challenged yourself and remain respectful. Someone who can work under pressure, willingly embraces changes, and absorb the ways of working.

We’re looking for fearless techies brave enough to be yourself, with enough self-confidence to be able to communicate with a range of people and can adapt your approach to influence others. To succeed in this apprenticeship, you’ll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn!

Even if that doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards. But we’re not just interested in experience and qualifications, we’re looking for someone with the right attitude and aptitude to fit right in at Open GI. Someone who knows their own mind and isn’t afraid to have an opinion. Has super awesome organisational skills and will give the role your all, and most importantly be willing to learn and develop.


We require all applicants to have lived in the UK for the past 3 consecutive years and have a right to work in the UK.

So how does the apprenticeship work?

At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.

Over 18 months, you’ll devote 20% of your 37.5 hours of working time towards a Level 3 Information communication Technician apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Open GI, who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career.

The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme!

What could the future look like?

Open GI is committed to developing emerging talent. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study. Our goal is to transform you into a fully competent technician, ideally open to accepting a full-time, permanent position within the team, with opportunities for progression in the future.

Not ready to apply yet?

Drop us a message and we’ll answer any questions you might have

Role overview

Wage: £12,000 per year

Hours per week: 37.5 (Hybrid Working)

Length: 18 months

Required: Looking for an opportunity to develop your skills, knowledge in behaviours to become a qualified IT Technician with a level 3 qualification

City: West Midlands, WR4 9SR

Additional benefits: Hybrid working, including flexible shift patterns, Bonus opportunity, Annual leave entitlement