IT Technician Apprentice (Level 3)

Carden IT Services


Working for Carden IT Services
Carden IT brings together a diverse team of IT experts from various professional backgrounds. From project managers to network engineers to system administrators, we take pride in being able to provide specialised help for all of your IT needs.
Your role in this apprenticeship will be to support the technical support team, from our primary base in Woodingdean Business Park, Brighton with 1st/2nd line IT support and administration.
What it’s like working in this role

Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.

Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice. Duties include:

• Answering calls and logging tickets
• Managing low level tickets such as Full hard-drives, reboots required.
• Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the companies networking infrastructure



We’re looking for someone who LOVES all things Technology.


• C or equivalent in GCSE Maths and English (however lower grades will be considered, so don’t be put off)

Skills and characteristics

We’re looking for someone who is driven and determined to get what they want. You’ll need to show you can be thorough, obsessive and have strong attention to detail and observational skills. You’ll have a naturally enquiring mind and be digitally savvy. We’re looking for someone whose fearless. You’ll be brave enough to be yourself, with enough self-confidence to speak to customers and come up with quick solutions to fix the problem in hand. To succeed in this apprenticeship, you’ll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn!

Even if that doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards. Its not all about experience and qualifications. We want someone with the right attitude and aptitude to fit right in at Carden IT Services. Someone who takes pride in themselves and others, and most importantly be willing to learn and develop.


Due to the nature of the apprenticeship funding you must meet this criteria: • Have lived in the UK for the past three consecutive years • Have the right to work in the UK

So how does the apprenticeship work?

At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.

Over 18 months, you’ll devote 20% of your 37.5 hours of working time towards a Level 3 Information communication Technician apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Carden IT, who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career.

The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme!

Not ready to apply yet?

Drop us a message and we’ll answer any questions you might have

Role overview

Wage: £16,000 - £18, 000 per year

Hours per week: 37.5 (Monday to Friday with flexible start times)

Length: 18 months

Required: The ability to show passion for IT

City: Brighton

Additional benefits: • 20 days holiday, plus a day on your birthday • A company culture to promote work/life balance