Information Communications Technician Apprentice (Level 3)

5 Dimensions Trust

Milton Keynes, MK5 7ZT

Working for 5 Dimensions Trust
Founded in 2018, 5 Dimensions Trust had the exciting vision to grow a community of exceptional people. Today, we are a Multi-Academy Trust that serves the young people of west Milton Keynes, currently compromising of two high-performing Secondary Schools – The Hazeley Academy and Shenley Brook End School.
We firmly believe that each young person’s qualities are as important as their qualifications and have a clear commitment to excellent outcomes for all our students through an engaging and empowering education. We are an innovative Trust that promotes the distinctiveness of each school’s ethos. We encourage mutual support and improvement through positive collaboration and celebrate the fact that the differences between us make us stronger.
We have an exciting opportunity for an Information Communications Technician to join our highly performing and experienced IT team. This is a dynamic and varied role with the opportunity to gain valuable experience and knowledge in all areas of IT.
What it’s like working in this role

As an Information Communications Technician apprentice, you will be based in Shenley Brook End School occasionally, required to spend some time at The Hazeley Academy too. In there, you will be working alongside our senior IT technicians, in delivering a high level of service to all stakeholders and ensuring all IT support requests are resolved in a timely manner.
Within this diverse and highly performing team, you will be responsible for the 1st Line Support in responding and allocating all IT requests received via the Helpdesk, assigning any urgent ones to senior IT team members. You will be responsible for resolving any low-level request such as room issues, user accounts, password changes, maintaining and repairing IT equipment, including audio visual ones.
In addition, you will be expected to support the team in the install, test, inspection and configuration of new IT equipment and to action all requirements for new staff members - badges, logins, door entry system, laptops, etc.



We’re looking for someone who is passionate about all things Technology. We’re looking for someone, who is driven and motivated to learn and to progress.


• C or equivalent in GCSE maths and English (however lower grades will be considered, so don’t be put off)

Skills and characteristics

We’re looking for someone, who has strong communication skills and confidence to work independently as well as, part of a team. To succeed in this apprenticeship, you’ll be pro-active, reliable and you’ll have bags of enthusiasm.
Even if that doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards. We’re looking for someone with the right attitude and aptitude to fit in at 5 Dimensions Trust. Someone who’s genuinely curious about the world technology. You’ll give the role your all and will be fundamentally hungry to learn, and most importantly, willing to take the first step into a life changing career.


So how does the apprenticeship work?

At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.

Over 18 months, you’ll devote 20% of your time to working towards a Level 3 Information Communications Technician apprenticeship. You’ll be trained by an expert tutor from Tiro, who’ll make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your apprenticeship. In the workplace, you’ll have a mentor who will support and guide you in your work-based learning.

Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or College environment.

Upon successful completion of the Level 3 Information Communications Technician apprenticeship, 5 Dimensions Trust could offer you a full-time, permanent opportunity within the IT department.

Not ready to apply yet?

Drop us a message and we’ll answer any questions you might have

Role overview

Wage: £15,000 - £16, 000 per annum

Hours per week: 37 hours per week (Mon-Thurs, 08:30am – 4:30pm and Friday, 08:30am – 4:30pm)

Length: 18 months

Required: Passion for all things Technology

City: Milton Keynes, MK5 7ZT

Additional benefits: • 27 days annual leave